Titlu Job: Help Desk- L2 Support SAP (GERMAN)
Description:
- Acting as single point of contact for Helpdesk support (telephone, email, etc.)
- Escalate the tickets to appropriate next level
- Ensure closure of open tickets
- Support L2 team for report generation
- Send daily, weekly and monthly reports as needed.
Technical skills (as many as feasible):
- One or more years of hands-on experience with Helpdesk Ticketing tool like Service Now or equivalent
- Good understanding of SLA, ITL, Response and Resolution time
- Good exposure to MS Office Suite
- Good understanding of SAP modules and hands on experience
CRM application experience
- Advanced communication skills, both written and face-to-face (German & English)
- Business Process understanding in FICO, SD, MM and BI
- Strong Awareness of ITIL best practice
- Good team participation/Working in a Team environment
- Advanced personal management: punctuality, attendance, and presentation
Soft skills:
- Customer/End-user support experience
- Fluent in English and German
- High sense of urgency and accountability
- Flexible and stress-resistant
- Organizational experience
