Titlu Job: Customer Support with advanced English skills

Requirements: *English fluency* - required *Maths and problem solving skills* - required *Open and positive attitude* - required *Basic technological knowledge* (Office, Internet etc.) *Command of other languages* - an advantage *Customer support experience* - an advantage Responsibilities: Provide customer support mainly by email and chat to the company's business customers, i.e. : *Manage incoming requests (e-mail and chat) *Identify and understand customers' needs, while keeping a high CSAT score *Build sustainable relationship with customers and translators *Provide accurate information according to internal procedures *Handle customer complaints, provide appropriate solutions and alternatives and follow up on customer satisfaction Take the extra mile to engage customers, give the WOW experience

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