Titlu Job: Junior Tech Support with English - Bitdefender
Required skills:
Advanced english knowledge;
Up-to-date technical knowledge;
Ability to assess each customer IT knowledge levels;
An in depth understanding of the software and equipment your customers are using;
Ability to deal with multitasking activity (both calls and live chats);
Good analytical and problem solving skills;
Logical thinking;
Good accurate records keeping.
Key Responsabilities include:
Working with customers to identify computer problems and advising on the solution;
Logging and keeping records of customer queries;
Analysing call logs so you can spot common trends and underlying problems;
Updating self-help documents so customers can try to fix problems themselves.
Opportunities:
In our company, you may find there’s a natural career progression within technical support. As an example, you can be promoted to a senior technical support role and from there to a team or department leader.
Also, we invest in your professional growth by offering you the best working environment and regular IT training programs.
Advanced english knowledge;
Up-to-date technical knowledge;
Ability to assess each customer IT knowledge levels;
An in depth understanding of the software and equipment your customers are using;
Ability to deal with multitasking activity (both calls and live chats);
Good analytical and problem solving skills;
Logical thinking;
Good accurate records keeping.
Key Responsabilities include:
Working with customers to identify computer problems and advising on the solution;
Logging and keeping records of customer queries;
Analysing call logs so you can spot common trends and underlying problems;
Updating self-help documents so customers can try to fix problems themselves.
Opportunities:
In our company, you may find there’s a natural career progression within technical support. As an example, you can be promoted to a senior technical support role and from there to a team or department leader.
Also, we invest in your professional growth by offering you the best working environment and regular IT training programs.
