Titlu Job: Analyst Support with French and English
Team & Role: Analyst Support with French and English
Location: Bucuresti
Level: 1 - 5 ani experienta
Responsabilitati:
Rezolvarea cererilor primite prin intermediul sistemului de ticketing
Escaladarea ticketelor catre echipa tehnicaSLA-termen de a rezolva ticketele de 48 h
Oferirea unui feedback catre client dupa inchiderea ticketului
Statistica de tincketing pentru a valida si descrie activitatile realizate
Gestiunea incidentelor
Raportarea lunara a activitatii catre Paris, si raportare saptamanala catre Bangalore
Rezolvarea cerintelor care consta in analiza si cautare in baza de date
Mentinerea documentatiei la zi
Comunicarea cu clientul se face in engleza si franceza
Cerinte:
Experienta in suport tehnic nivel 1 sau nivel 2
Experienta in Accounts Payable, Accounts Receivable reprezinta un plus
Experienta de lucru cu aplicatii financiare (SAP, Oracle, Peoplesoft, etc)
Capacitate de a relationa cu clientii
Engleza, franceza avansat
Excel nivel mediu
SQL reprezinta un plus
Persoana analitica, organizata, atenta la detalii
Beneficii:
Bonuri de masa
Asigurare medicala, clinica privata
Posibilitate de cursuri limbi straine sau certificari
Mediu tanar, dinamic, international
Posibilitate de dezvoltare profesionala
Scurta descriere a companiei:
Vauban is a great independent Romanian Group with more than 10 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +360 consultants, +100 clients, having locations in Romania and France. Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure). Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.
