Titlu Job: IT Support Engineer Level 2 (French Advanced)

Team & Role: IT Support Engineer Level 2 (French Advanced)

Location:  Bucharest

Level: 1 – 5 years’ experience 

Responsibilities: 

Local support for users;

Identify incidents and requests for user services, make a first diagnosis;

Interface with IT service providers for the resolution of incidents, problems and service requests;

Monitoring of remote teams and raises tickets;

Make time resolution on statistics and monitoring SLAs;

Identify all clearances by the application process;

Resumption of new processes, formalize, document and validate with stakeholders;

Apply the processes in the projects or in the context of new arrivals;

Ensure that a new person has their work environment (PC, phone, in windows, Coordinate the various stakeholders (external) to obtain the necessary resources to achieve the process;

Coordinate with officials to know in advance the profiles of new hires;

Ensure the deletion of accounts and IT resources, data archiving when starting an employee;

Administration of AD user accounts 2008: local admin OR;

Outlook client configuration;

Publishing applications according profile;

Firewall filtering rules, opening roads network IP telephony. 

Requirements: 

High level of knowledge with OS: Windows 7, Windows server 2008;

MS Office 2003, 2007 and 2010: Word, Excel, PowerPoint, Access, Outlook; 

Network: WAN, LAN, vLAN, NAT, routers, switches, firewalls, load balancing;

Experience with Windows Servers: Active Directory, Exchange;

Virtualization: Citrix, VDI, Virtual Desktop;

Working with security groups, access to the NAS resources, AD security groups, LDAP.

Functional skills: 

Understanding of computer systems;

Operating understanding of multiple applications;

High level of knowledge with Computer Security Basics: RSSI, filtering, auditing regulator;

Desktop and application management rights profile management;

Understanding and formalization of processes;

Coordination remote resources to implement the process;

Standardize and enforce IT standards;

Understanding the multi-SI heterogeneous systems and multi-OS;

Experience working with ITIL concepts: incident management, problem management, service management.

Personal skills: Communicative and dynamic person;

Hard working and dedicate. 

Education: University IT Engineer, Polytechnics, Cybernetics.

Languages: Fluent French and English.  

Benefits:

Interesting salary conditions;

Undetermined period of contract;

Career plan (professional, academic and financial);

Medical insurance;

Official trainings and certifications;

English, French, soft skills trainings;

Financial products trainings;

Lunch tickets;

Yearly professional evaluation;

Financial benefits based in the company partnerships;

Professional and friendly working environment;

Professional infrastructure;Join a multinational team.  

Company description:

Vauban is an innovative and growing Business processes & IT services company. Continuously looking for new talents, Vauban delivers IT services and newest business solutions for main companies in the region. Working with top 100 premiums companies in several industries, Vauban is leading projects in Romania and abroad.By joining Vauban, You will be part of a successful team composed of Romanian and international competences, that will allow you to evolve your career and to succeed your projects.With Vauban you will work in a challenging and stimulating environment, where professional and personal development go hand in hand.

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