Titlu Job: NOC Lvl1 Engineer

Emia’s innovative technology delivers outstanding results in performance E-marketing. We are an Innovation Hub, member of Accelwise team.

Job Objectives:

Offer high quality client assistance and ticket monitoring.

Responsibilities:

- Offer high quality client service and monitoring

- Proactive involvement towards clients and providers

- Offer e-mail / chat support for providers and clients through Skype and web-chat

- Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3

- Be single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3

- Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client

- Keep an orderly track and update the monitoring system with any new services provided to the clients

- Create and keep a track of troubleshooting procedures/processes and ask for automation or required trainings from Level 3 Support team

- Learn, develop professionally and get involved in solving more complex tickets (domains, settings of DNS/rDNS, advanced check-ups for clients, etc.)

Great candidates will:

- Have the desire to start and develop a career in IT industry – Networking

- Already have a great interest and some basic knowledge of Networking and Linux (Cisco CCNA or Linux course would be a considerable plus)

- Be great communicators and have proactive customer skills

- Have great speaking and writing English skills

- Love the flexibility of working in multiple shifts

- Enjoy being a part of a great team and culture

Our offer:

- A well-deserved salary

- Flexible schedule in line with on-call demands of the job

- Quarterly performance bonus“Employee of the month” performance bonus

- Referral bonus for getting your friends to work with us“Birthday Bash at the Wheel of Fortune” (it’s weird but you want it, trust us)

- Medical coverage to keep you healthy

- Holiday bonification twice a year to keep you happy

- Career improvement trainings and workshops to make you smarter

OTHER PERKS:

- “Jingle and Mingle” & “Fun in the sun” – the best company parties you’ve ever seen

- We hold a cool event every month

- Each team goes on outings to keep that flame alive

- We have fresh fruit and vegetables, along with coffee and tea to keep that brain in top shape

- The onsite snack dispenser is here for those moments when all you need is chocolate

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