Titlu Job: Support Engineer

At Spearhead we believe in the delivery of high performance. We are looking for more people like us: system generalists who love to solve problems. Our ideal colleague is comfortable in any stage of a systems life cycle, whether that is initial set-up and configuration or ongoing maintenance and support, and who finds gratification in knowing that their work keeps some of the most successful businesses running.

We’re seeking a Support Engineer to help us deliver professional technical support services for spearhead.cloud customers, our ISV partners and corporate clients as well as to our global IT monitoring customers.

Implementation experience is helpful but enthusiasm and interest can trump experience; we’re willing to take a chance on someone who wants to step up.

We're looking for someone with the following skills and experience:

  • Experience in the delivery of technical support services and consulting
  • Experience in administration of complex systems (operating environments, clusters, distributed systems, cloud, etc.)
  • Experience and knowledge in operating and administering Linux and Windows environments 
  • Experience and knowledge of TCP/IP protocols (routing, switching, bonding and firewalls)
  • Experience and knowledge of hardware (Servers, storage and their underlying components. Able to discuss about architectures and to implement them
  • Experience and knowledge of common infrastructure services (DHCP, DNS, SMTP/IMAP) and securing these (DNSSEC, TLS, etc.)
  • Experience in scripting (bash, python). Programming full applications represents an advantage   
  • Advanced English skills (reading, writing and speaking) 

Responsibilities:

  • Administration of Linux/UNIX and occasional Windows server environments
  • Racking, stacking and cabling of servers, storage and data-center equipment (hardware delivery services)
  • Taking ownership of customer issues and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following procedures for escalation
  • Creating scripts for automation purposes, migrations and other ad-hoc requests
  • Creating runbooks and playbooks for diverse automation scenarios
  • Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential)
  • Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
  • Monitoring proactively customer infrastructures and preventing problems before they arise (we’ve got your back here with the best IT monitoring tool around)
We offer (besides monthly salary):
  • Meal tickets,
  • Bonuses from successfully implemented projects
  • Medical insurance
  • Opportunities to grow and learn top technologies
  • The office is in a quiet location - subway access and public transport
  • Young, creative and enthusiastic working environment.
  • The worlds best coffee