Titlu Job: Technical Support Engineer

Support Engineer The support we offer to our clients at uberVU is a critical part of what makes uberVU an awesome experience, and we are looking for absolutely and only the best people out there.As a Technical Support Engineer, you will provide high quality Technical Support to uberVU customers, partners and other engineers. Support is provided primarily via incoming emails and tickets, with a smaller focus on phone and chat support. The position will be based in Bucharest, Romania. Main duties include: • Analyzing and clarifying customer queries though troubleshooting and researching existing knowledgebase articles/known issues • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary • Resolving escalated customer complaints without the need for team lead intervention • Documenting troubleshooting and problem resolution steps • Participation in providing training to customers as required Skills required: • You need advanced English communication skills. Written and verbal skills; excellent phone manner • You need to understand and love tech. What is an API and how does it work or What is a database should seem like basic questions to you. • Basic social media skills. You should be a user of Twitter, Facebook and other social media platforms Some technical skills that would be particularly useful: • Knowledge of DNS, TCP/IP and other networking concepts • Experience with web site development, HTML, and SQL • Experience with distributed, scaled infrastructure

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